Capture permission
Review access in SiftFrame Settings › Recording and macOS System Settings › Privacy & Security.
Find answers for permissions, folders, search, local data, and SiftFrame Pro—or contact support for a hand.
Review access in SiftFrame Settings › Recording and macOS System Settings › Privacy & Security.
Only folders selected through the macOS picker are watched. Reconnect or re-add one to refresh access.
Use Restore Purchase in Settings › General with the Apple ID used for the purchase.
SiftFrame is a local app, so most fixes involve a macOS permission, a selected folder, or a local index state.
macOS requires this permission for screenshot and screen-recording capture. Open SiftFrame Settings › Recording to request permission or review its status. A quit and reopen may be needed after macOS grants access. SiftFrame processes captures locally and does not send them to a server.
SiftFrame can watch only folders you explicitly select with the macOS folder picker. Remove the folder from SiftFrame and add it again to refresh its permission. Folder scanning is non-recursive, so files in nested subfolders are not included.
Metadata-only removal takes the item out of the SiftFrame library but preserves the original screenshot or recording. Move Original to Trash is a separate action with a confirmation warning. Exports also happen only when you choose a destination.
Open SiftFrame Settings › General and choose Restore Purchase while signed in to the Mac App Store with the Apple ID used for the original purchase. SiftFrame Pro is a one-time purchase, not a subscription.
Check that the item finished indexing, then try a shorter phrase or a filename, title, tag, source hint, or date. Images with little readable text appear in Needs Context and can be made searchable with your own title or note. OCR quality depends on image clarity and the languages enabled in Settings.
SiftFrame supports PNG, JPG, JPEG, and HEIC images plus MP4, MOV, and M4V recordings. It accesses only files and folders you choose through macOS pickers.
Open Settings and use Reset SiftFrame. This removes SiftFrame’s local library data, preferences, indexes, thumbnails, OCR data, saved searches, and watched-folder connections. Original screenshot and recording files remain in place.
Please do not send sensitive screenshots or recordings unless you are comfortable sharing them.
SiftFrame has no account or cloud library for support to inspect.